The fluoridation of public drinking water has been a recent topic of discussion in the news following a ruling by the U.S. District Court for the Northern District of California. Augusta Water continues to follow all guidance and recommendations from the U.S. Environmental Protection Agency (EPA) and the Virginia Department of Health (VDH) for fluoridation and remains in compliance with applicable limits. Augusta Water will continue to follow the discussion closely and make any necessary changes to remain in compliance with EPA and VDH standards.
 
Customers can view the most recent water quality report, including information about fluoridation, for their area at augustawater.com/waterquality. If you have additional questions, please contact our office during regular business hours at 540-245-5670 or by email at customerservice@augustawater.com.

For Emergencies (24/7) Call 540-245-5681
 
 Hours of Operation
Monday through Friday, excluding holidays
Administration and Engineering 8:00 AM until 5:00 PM ET
Customer Service 8:00 AM until 4:00 PM ET

 

 We are Located At  Our Mailing & Shipping Address Is
Augusta Water
18 Government Center Lane
Verona, VA 24482-2639
Augusta Water
PO Box 859
18 Government Center Lane
Verona, VA 24482-0859
 Phone
Customer Service & Billing
   (540) 245 - 5681
(24 Hour Emergency Service, Service Interruption)
 
Administration   (540) 245 - 5670
Backflow Prevention   (540) 245 - 5228
Customer Service Fax Number   (540) 245 - 5603
Engineering   (540) 245 - 5366
Main Fax Number   (540) 245 - 5684

 Email
For utility billing questions, to transfer service, to report a non-emergency issue, or for other account related questions please email customerservice@augustawater.com.

For non billing questions, such as current job postings, questions about service availability, or general questions please email questions@augustawater.com.

To request information under the Freedom of Information Act (FOIA) please visit our FOIA page.

 Driving Directions

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From Harrisonburg and all points North on Interstate 81, take exit 227. At the end of the exit ramp, bear right onto Laurel Hill Road (VA Route 612). At the 2nd traffic light, turn left onto Lee Highway (US Route 11). At the next traffic light, turn left onto Dick Huff Lane, turn right onto Government Center Lane, and follow signs.

From Staunton, Waynesboro and all points South on Interstate 81, take exit 225 (Woodrow Wilson Parkway). Turn left onto Woodrow Wilson Parkway (VA Route 262) at the bottom of the exit ramp. At the first traffic light, turn right on Lee Highway (US Route 11). At the second light on Lee Highway, turn right onto Dick Huff Lane, turn right onto Government Center Lane, and follow signs.